Step-by-Step Troubleshooting Guide
If your VPS is not working or you are unable to connect, don’t worry. This guide will help you quickly identify the issue and take the right action.
Step 1: Check Server Connectivity Using Ping
The first step is to verify whether your VPS is reachable from your local system.
For Windows Users:
-
Open Command Prompt
- Press Windows Key + R
- Type:
cmd - Press Enter
-
Run the following command:
ping your_server_ipExample:
ping 192.168.1.100
Step 2: Understand the Ping Result
Normal Response:
- Replies received from server
- Indicates your VPS is online and reachable
Problem Response:
- Request Timed Out
- 100% Packet Loss
This means your server may be:
- Down or powered off
- Facing network issues
- Blocked by firewall
Step 3: Perform Advanced Network Checks
If ping fails, use online tools to further diagnose the issue.
Use these tool:
- Traceroute Tool follow this guide: https://clients.activeservers.in/knowledgebase/89/Not-able-to-View-site-on-few-locationorIP.html
Enter your VPS IP address in this tool and run test.
Step 4: Analyze the Results
After running the tests:
- If all tests fail → Your VPS is likely not reachable globally
- If only your system fails → Issue may be with:
- Your local internet
- Firewall / antivirus
- ISP blocking
Step 5: Contact Support
If you still see:
100% packet loss
VPS not reachable from multiple tools
Please raise a support ticket immediately:
https://clients.activeservers.in
Provide:
- VPS IP Address
- Screenshot of ping result
- Error message (if any)
Additional Checks You Can Try
Before contacting support, you can also:
- Restart your internet connection
- Try connecting from another device or network
- Disable firewall temporarily
- Check RDP/SSH port accessibility
Common Reasons Why VPS Stops Working
- Server reboot or maintenance
- Network downtime
- Firewall blocking ports
- Incorrect IP or login details
- High resource usage (CPU/RAM overload)
Conclusion
If your VPS is not working, start with a simple ping test and gradually move to advanced diagnostics. In most cases, this helps identify whether the issue is local or server-side.
And remember — if the issue persists, our support team is always here to help!
Need Help?
Contact Support: https://clients.activeservers.in
