To reset MFA for your Microsoft admin ID, please follow one of the options below:
Option 1: Raise a Support Ticket With ActiveServers
Log in to your ActiveServers client area with complete details and raise a support ticket.
Refer to this step-by-step guide to raise a ticket:
How to create a ticket for support in client area
Please include the following information in your ticket:
- Microsoft admin email ID
- Tenant / domain name
- Description of the MFA issue
- Screenshot or error message (if available)
Option 2: Email Our Support Team
You can also email us directly at:
Include:
- Microsoft admin email address
- Tenant / organization name
- Reason for MFA reset
- Any relevant screenshots or error details
Once we receive your request, our support team will raise the case with Microsoft and keep you updated throughout the process.
