Hello
Please follow the below steps
1. Login to Cpanel with you username and password. After login you will get home page
2. Go to Backup wizard option
3. Now click on Backup
4. Choose full backup option
5. Please select Backup folder path and enter e mail id. When backup is finished, you will get mail on your entered e mail id.
6. Whole site backup is store in Home directory of the website.
For any query you can create ticket on http://clients.activeservers.in